Small Print

Diveline’s Customer Service Guarantee

The Professional Staff and Management of Diveline are committed to providing every Customer with the finest Dive Equipment, Dive Education, and Dive Travel, all with unequalled personal service!

We are here to help you make informed decisions that enable you to attain your personal diving goals while meeting your personal financial needs. We have safe, high quality diving equipment in all price ranges. We guarantee our service, our equipment, and our prices. You can shop with confidence at Diveline!

Your Satisfaction is guaranteed!!!

Price Match Offer

We won’t be beaten on price with our price match offer!

(Terms and conditions)

• You must provide information about the web site making the offer.
• They must be an authorised dealer and have the item/s in stock.
• We match the delivered price, like for like and size for size.
• They must be a UK based company.
• We cannot price match retrospectively.
• We do not price match shop.diveline.co.uk.
• Cylinders are excluded from our price match offer.

“This does not affect your statutory rights”

All the prices shown in our store include VAT.

What forms of payment do you accept?

We accept all major forms of payment: Personal Cheques (with card), Visa, Master card, American Express, solo, maestro. (Orders paid by Cheque will be held for 7 business days for clearing.)

Does everything you sell come with a full manufacturer warranty?

Yes they do! As an authorised dealer we offer a full manufacturers warranty on all products we sell. Beware: Some online discount shops can’t offer a full manufacturers warranty on some brands of equipment because they are not authorised dealers.

I’m looking for a particular item.

I see that you have some of the manufacturer’s stuff. Why don’t you carry all of the products of a certain manufacturer?

Good Question! And one that sets us apart from other sellers. But I’ve got a question for you to consider: Do you think every product a scuba manufacturer makes is a great product? The answer is simple: No. Think about this, do you think every car that Ford or Mitsubishi makes is a great car? Of course not. So we take quite a different approach at Diveline: Carry the products that offer the most for the money and don’t carry the junk!

What if I need to change my course date or cancel it?

We charge a 20% rebooking fee for all courses that you wish to reschedule or cancel, this is due to the fact that we stop taking bookings when a course is full and have to pay staff regardless of customers not turning up!

Privacy Policy

Diveline is committed to safeguarding the privacy of our customers while providing the highest possible quality of service. We only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998, and will not pass on any customer information to third parties.

In accordance with the Privacy & Electronic Communications Act passed into law 11 December 2003 we do not send random marketing E-mails to personal E-mail addresses (spam).

Cookies are used on our site (as they are on any other shopping site). They are needed to allow us to keep track of the contents of your shopping cart. Without this our store simply would not work. When you order online your E-mail address will be added to our mailing list, from which we inform our customers about latest products and special offers. You can unsubscribe from this mailing list at any time

Contact Details

Post:

Diveline Limited

St Johns Road

Ipswich

Suffolk

IP4 5DQ

United Kingdom.

Tel:

01473 715533

Fax:

01473 271815

E-mail:

customercare@diveline.co.uk

Opening Hours:

Mon, Tues, Wed, Fri, Sat 08.30 to 18.30 - Thurs 08.30 to 20.30

Diveline’s Company Registration Details

Company Number:

1864849

VAT Registration Number:

410 6322 06

We appreciate your friendship, loyalty and support and we also appreciate your business!

E&OE